At Peptify, we are committed to providing high-quality research products. Please review our Refund Policy carefully before making a purchase.

1. General Policy

Due to the nature of research-use-only products, all sales are generally considered final. We do not offer refunds for change of mind or improper handling after delivery.

2. Eligible Refund Cases

A refund or replacement may be considered only under the following conditions:

  • Product received is incorrect
  • Product is damaged upon arrival
  • Product is missing from the order

3. Refund Request Process

To request a refund, please contact us within 7 days of delivery with your order details and clear evidence (photos/videos if applicable).

Email: info@peptify.ca

4. Evaluation & Approval

All refund requests are reviewed individually. Approval is not guaranteed and is subject to verification and internal review.

5. Replacements

In some cases, we may offer a replacement product instead of a refund, depending on stock availability and issue verification.

6. Shipping Costs

Shipping costs are non-refundable. Customers may also be responsible for return shipping if applicable.

7. Fraudulent Claims

Any fraudulent or abusive refund claims will result in order cancellation and may lead to restriction of future purchases.

8. Policy Updates

We reserve the right to update or modify this Refund Policy at any time without prior notice. Changes will be reflected on this page.