Are these products supplements or medications?

No. These products are not supplements, medications, or drugs. They are research materials intended for laboratory use.

Do you provide medical advice or usage instructions?

No. We do not provide medical guidance, dosage information, or instructions for personal use. Customers are responsible for ensuring compliance with applicable laws and research protocols.

How are payments processed?

Payments are processed securely through third-party payment providers such as PayPal or Interac e-Transfer. We do not store or have access to your full payment details.

What will appear on my bank or card statement?
Your statement may show a billing descriptor that differs from our store name, depending on the payment method used.
How long does order processing take?

Orders are typically processed within 1–2 business days after payment is confirmed. Shipping times vary based on location and carrier.

Will I receive tracking?

Yes. Tracking information is provided once your order has shipped.

What is your return and refund policy?

Due to quality control and handling standards, opened or used items are not eligible for return. If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos so we can assist.

What if I have an issue with my order?

If there is any issue with your order, please contact us directly at support@peptify.ca before opening a payment dispute. Our team is committed to resolving concerns promptly.

Can I cancel my order?

Orders may be cancelled before shipment. Once an order has shipped, it cannot be cancelled.

Do you ship within Canada?

Yes. We ship domestically within Canada using reputable carriers. All orders are packaged discreetly.

Is my personal information secure?

Yes. Customer information is handled in accordance with Canadian privacy standards. We do not sell or share personal information outside of what is required to fulfill your order.